Privacy Notice

Last updated: 14 May 2020

Carlos/Ishikawa (“we,” “us,” “our”) is committed to respecting and protecting your privacy and the safety of your Personal Data (information which could be used to identify you as an individual) in full compliance with the General Data Protection Regulation Act EU 2016/679 (GDPR). The following policy outlines how we gather, use, and store the information that you give us via our website ( and via our communications online, over the phone, and in person. This policy may be updated from time to time, which will be reflected on this page.

Please do not hesitate to contact us with any questions of comments at

Types of data we collect

— Contact information including first name, surname, email address, phone number
— Information you give us for example in person at our events and art fairs, by filling in contact forms on our website, by registering to visit an Online Viewing Room, or by corresponding with us by phone or e-mail
— Information related to your attendance at gallery events and art fairs
— When purchasing something from us: information in relation to your purchase and contact details for shipping such as your address. In many cases we are also required to file additional proof of identification in accordance with the EU 5th Anti-Money Laundering Directive; for individuals, this could include: a copy of a valid photo identity document such as a passport or driving license, and a recent utility bill or bank statement which confirm your full name, date of birth, and permanent residential address; for companies this could include company details including evidence of incorporation and information about directors.
— Browsing data anonymised by Google Analytics

How this data may be used

— To respond to queries you may send us
— To process any job application that you may have submitted
— To get in touch individually or send e-newsletters about upcoming shows, events, or art fairs, if we believe they could be of interest to you
— Invitations to gallery events
— Internal record keeping
— To perform a contract we have with you
— To comply with our legal and regulatory obligations

In each of the above cases, the purpose for gathering this information is in our legitimate business interest, marketing our services, and/or performing our contracts.

Carlos/Ishikawa will not sell your personal information to any third parties.

How we protect your data

We are committed to ensuring that your information is secure. Following advice from the Information Commissioner’s Office (ICO) UK, and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We are required to keep certain types of personal information in order to fulfil our statutory obligations, such as financial records relating to purchases. We will hold your Personal Data on our systems for as long as it is in the gallery's legitimate interest to do so. We review all Personal Data and our retention periods regularly to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your Personal Data however we may retain your Personal Data in an archived form.

18 or Under

We intend to communicate directly and process the personal data of only with those who are 18 or older; if you are aged under 18, please ask your guardian's permission before providing us with any personal information.

Your rights

If you opted to receive any information from us at the time you provided us with your information, but subsequently change your mind, you may opt out at any time by contacting us at Our e-newsletters and invitations also contain an unsubscribe link in the footer of the emails.

You are in control of your Personal Data: you are able to request to review exactly what data Carlos/Ishikawa has stored about you and you are able to request immediate deletion of this Personal Data at any time.

If you believe that any information we are holding on you is incorrect or incomplete, please email as soon as possible and we will promptly update any information found to be incorrect.

Links to other websites

Our website may contain links to other websites. If you follow a link and leave, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Cookies & Analytics

We use analytic services from Google, which tracks and reports on our website traffic; and MailChimp, which tracks and reports on our email mailouts (newsletters and invitations). These providers will use cookies to supply us with activity reports relating to our website and marketing material. This data is used only to provide us with information on how users use the site and their engagement with our email mailouts. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to users’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Cookies do not gather information which may disclose the identify of a specific person. The information cookies gather may potentially identify your computer, browser, and internet settings, but be assured that a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to this policy

Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back to see any updates or changes to our policy.

Contacting us

Carlos/Ishikawa (Vanessa Carlos Ltd) is registered in England and Wales as a limited company at Companies House (No. 09073742) with the gallery address at Unit 4, Cook’s Yard, 82-88 Mile End Road, London, E1 4UN, United Kingdom.

Please contact with any questions or comments relating to this policy or our website.